Shipping policy
SHIPPING POLICY
WHERE WE SHIP
We currently ship to the United States, United Kingdom, Australia, Canada and New Zealand.
PROCESSING TIME
Orders are processed within 1–3 business days. You’ll get a confirmation email with your tracking number as soon as your order ships.
DELIVERY TIMES
Once shipped, estimated delivery times are:
- United States: 8–15 calendar days
- United Kingdom: 6–10 calendar days
- Australia: 6–11 business days
- Canada: 7–9 business days
- New Zealand: 6–10 calendar days
These are estimates. Delays can happen during busy periods, public holidays or due to customs and carrier issues.
SHIPPING COSTS
We offer free tracked shipping on all orders.
TRACKING YOUR ORDER
Every order ships with tracking. Tracking can take a few days to start updating after you receive your number. If it still hasn’t updated after 5 business days, email us at support@luxerism.com.
CUSTOMS AND DUTIES
Any customs fees, duties or import taxes charged by your country are not included in your order price and are the customer’s responsibility, unless required otherwise by law.
WRONG ADDRESS
Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible and we’ll try to update it before your order ships. We can’t change the address once an order has shipped.
LOST OR DELAYED PARCELS
If your tracking stops updating or your parcel doesn’t arrive, contact us and we’ll chase it with the carrier. If it’s lost, we’ll reship it or refund you in full.
QUESTIONS
Email us at support@luxerism.com with your order number and we’ll be happy to help.